Want to know more about
fibre availability and general things?
What is optical fibre?
Optical fibre is a hair-thin strand of glass, specifically designed to trap and transmit light pulses. The fibre uses light instead of electricity to carry a signal. It can carry an enormous amount of data over very long distances without buffering or a loss of signal, and it can provide those signals simultaneously for the upload and download of data, without losing speed. Copper networks can carry a fair amount of data, but only for a few hundred meters before the signal begins to fade and buffer.
What is the difference between copper and fibre?
What is the Internet of Things?
What is a GB?
What is the difference between an ISP and a Network Owner such as Lightstruck?
How does connecting fibre to homes and businesses improve the user experience?
What does FTTH stand for?
Will I still need a Telkom telephone line?
What does Mbps mean?
What is the difference between capped and uncapped data?
With uncapped data you get unlimited data access at a steady speed. With capped data you are allocated a certain amount of data or GB’s (gigabytes) and when it is depleted you need to buy more to gain further access. The current trend in South Africa is uncapped packages, as it does not restrict users.
Can fibre break?
Fibre that is properly installed will seldom break and can last for 25 – 30 years. Fibre most often breaks due to human interferences such as theft, accidents, or negligence by other utility maintenance teams. If damaged, your fibre can, in most cases, be repaired on the same day.
I stay in a gated estate/multi dwelling unit. How do I get my body corporate/owner association involved?
Fibre availability is not restricted when living in a gated estate. The quickest way to get them involved is to register your interest with us. The more residents that show interest, the easier our discussion with the owners’ association will be. If you provide us with the details of the primary contact person, we can approach them to engage in our project discussions. If we can prove that there is a definite interest in the estate or complex, the decision-making process will be quick and easy, and the likelihood increases that we will be able to install fibre.
Support and technical stuff
Who do I contact when I want fibre?
Who do I call when I have a problem?
How do I get my home connected?
Will you leave my garden and driveway in the same condition?
Do I need to sign any forms to be connected?
To whom does the device belong?
If you have any more questions, about fibre availability, fibre options, or anything else, you are welcome to contact us either via phone or email.